Quality Assurance Specialist
Cairo, EgyptPosted 10 months ago68Applicants for1 open position
- 22Viewed
- 0In Consideration
- 0Not Selected
Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
Job Description
-Monitor inbound & outbound calls and evaluate agents’ performance concerning the quality of service offered through all channels.
-Monitor different tickets related to different departments
-Design quality rules and guidelines to achieve the highest performances with team managers.
-Conduct presentation & business simulation with new hires.
-Create and develop training materials to train the agents delivering the best customer experience.
Job Requirements
Job Requirement
-Previous experience in training.
-Strong analytical thinking as well as problem solving skills; proven ability to apply quantitative data analysis techniques to improve work processes.
-Ability to build SOP/training materials (Strong skill in MS applications.)
