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Call Center Agent - (Medical)

Lumiere Group LLC
Nasr City, Cairo
Posted 3 months ago
305Applicants for1 open position
  • 39Viewed
  • 2In Consideration
  • 0Not Selected
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Job Details

Experience Needed:
Career Level:
Education Level:
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Skills And Tools:

Job Description

 Answering incoming calls and responding to customer’s emails 

Handling customer inquiries, complaints, and issues .

  Providing product and service information to customers .

 Selling products and placing customer orders in the system .

 Researching required information using available resources 

 Managing and resolving customer complaints .

 Updating customer information and records 

 Escalating issues to supervisors when necessary

Job Requirements

  • Proven experience in call center
  • Experience in customer service is essential
  • Experience in the medical field and clinics 
  • Working knowledge of MS Office.
  • Knowledge of telephone equipment and relevant computer programs
  • Ability to work under pressure

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