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Job Description
Answering incoming calls and responding to customer’s emails
Handling customer inquiries, complaints, and issues .
Providing product and service information to customers .
Selling products and placing customer orders in the system .
Researching required information using available resources
Managing and resolving customer complaints .
Updating customer information and records
Escalating issues to supervisors when necessary
Job Requirements
- Proven experience in call center
- Experience in customer service is essential
- Experience in the medical field and clinics
- Working knowledge of MS Office.
- Knowledge of telephone equipment and relevant computer programs
- Ability to work under pressure
