Telecom Account - Customer Service ( English speakers )

Sutherland -
New Cairo, CairoPosted 1 year ago

26Applicants for15 open positions

Job Details

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Meaningful Impact: Make a positive difference in the lives of our clients.
Dynamic Environment: Thrive in a fast-paced and rewarding atmosphere that fosters professional growth.
Communication Expertise: Utilize your top-tier English skills to impress our clients.
Problem-Solving Focus: We value team players who can collaboratively tackle challenges and find solutions.
Customer-Centric Culture: A passion for serving others is essential, with prior experience a plus.
Work-Life Balance: We offer flexible scheduling options, including night and overnight shifts.

Launch Your Career with Us:

Sutherland offers a comprehensive benefits package to support your success:

Competitive Salary: Earn a net salary of 12,000 - 14,000 EGP with KPIs (first 3 months).
Overnight Shift Bonus: Receive a 1,100 EGP allowance in recognition of your late-night hours.
Performance Recognition: Earn bonuses and incentives (up to 2,000 EGP) for your achievements.
Safe Transportation: Enjoy peace of mind with our 24/7 transportation program.
Comprehensive Training: Develop your skills through our in-depth training program.
Benefits for Well-being: We provide social and medical insurance for your overall well-being.

Communication: Excellent written and verbal communication skills are a must. You'll need to be able to clearly explain complex information to customers from all backgrounds.
Problem-solving: Being able to identify and resolve customer issues efficiently is key.
Patience: Customer service can involve dealing with difficult or upset people. A patient and empathetic demeanor is essential.
Technical skills: Familiarity with computers and relevant software is usually required. In some cases, experience with specific customer relationship management (CRM) systems might be necessary.
English Speakers: English level B2 - C1.
Grads and Dropouts.
Rotational Shifts: Flexible with the night and overnight shifts.
Previous Experience: Experience in the customer service is a plus.