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IT Help Desk Agent

oranoc - Heliopolis, Cairo

IT Help Desk Agent

oranoc - Heliopolis, CairoPosted 1 month ago
350Applicants for1 open position
  • 5Viewed
  • 0In Consideration
  • 0Not Selected

Job Details

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Job Description

  • Provide hardware, software and all front-end technical support for internal users.
  • Troubleshoot and resolve hardware and software application 
  • Respond to and resolve help desk via telephony, email, ticket portal emails
  • Manage service ticket queue, prioritize requests and perform work to meet or exceed user expectations and deadlines.
  • Set up new desktops and laptops with necessary business applications.
  • Installing and configuring computer hardware, software, systems, networks, printers and scanners.
  • Set up user accounts, permissions, mailboxes, groups, Users applications and other server administration items
  • Configure and troubleshoot hardware as necessary (computers, printers, mobile phones, networking, wiring, etc.).
  • Perform routine and preventative maintenance on printers, copiers, fax machines, scanners and other equipment.
  • Testing new technology and organizing cables, passive network.

Job Requirements

  • 1-2 years of experience

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