Call center agents Job description: 

• Schedule appointments for patients.
• Answer telephone promptly and in a polite and professional manner.
• Obtain and enter accurate information (address, telephone number).
• Schedule appointment correctly - review appointment date, time, and location.
• Remind caller to arrive 15 to 30 minutes before scheduled appointment to complete paperwork.
• Remind caller of cancellation/no-show policy.
• Answer questions and offer other information, as requested.
• Direct calls to other departments as needed.
• Use sound judgment in handling calls, especially with upset patients.
• Understanding of when to escalate calls to doctor’s /insurance/ nurse.
• Make reminder calls as requested.
• Make calls to reschedule appointments when necessary.
• Make calls to ensure customer satisfactions.

Other reasonably related duties as assigned by supervisor or manager