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English Customer Service Agent F...

Sutherland - Alexandria, Egypt

English Customer Service Agent For US Account

Sutherland - Alexandria, EgyptPosted 23 days ago
96Applicants for200 open positions
  • 96Viewed
  • 56In Consideration
  • 12Not Selected

Job Details

Experience Needed:
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Job Description

Join Sutherland and be part of one of the leading companies globally!

Customer Service:

  • Provide excellent customer service to inbound callers. Ability to discern customer needs through effective probing skills, actively listening, being courteous, not interrupting or talking over the customer, maintaining a calm disposition when dealing with irate customers and ensuring effective communication of possible solutions.

Issue Resolution:

  • Ability to provide accurate and complete information at all times throughout the interaction. Ability to solve customer concerns through effective use of tools, queue policy, products, offers, and scripting; presenting features and services relevant to Customers needs. Presenting solutions with confidence and conviction to ensure that the callers satisfied with the issue resolution steps.


  • Ability to sell client products & offers while/after effectively resolving the caller's primary issue.
  • Ability to handle typical sales objections, pique the customer's interest in the product offerings, provide an accurate description of the product and effectively close the sale.
  • Ensuring that the customer is thoroughly convinced of the sale and making sure that there are no fallouts/ cancellation of orders.

Customer Retention:

  • Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business

After Sale follow up:

  • Follow up and make scheduled callbacks to customers where necessary.

Team Player:

  • Team player that is willing to adapt for the benefit of customers and the program's engagement activities.

Offered Package & Working Conditions:

  • Attractive Packages + Overnight Shift Allowance
  • Social Insurance and Private Medical Insurance Coverage.
  • 2 Days off per week.
  • Rotational shifts 18x7.
  • Door to door transportation for Night and Overnight Shifts.
  • Professional training under the supervision of certified trainers.
  • 9 working hours including 1 hour Break.
  • Fun team activities

Job Requirements

Job Requirements:

  • Fluent English Language.
  • Capable of customer management and can negotiate, overcome obstacles, and/or up-sell/cross-sell.
  • Native Arabic speaker.
  • Sales or customer service experience (preferable).
  • Fresh Graduates are also welcome to apply.
  • Flexibility to work on rotational shifts basis (Morning, night and overnight), transportation provided for the night and overnight shifts.
  • Good communication, negotiation, problem solving & interpersonal skills.
  • Gender: M/F.
  • Alexandria resident is a must.
  • Computer Literacy.

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