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IT Help Desk Specialist

NetCentric Egypt
Nasr City, Cairo
Posted 3 months ago
270Applicants for1 open position
  • 118Viewed
  • 25In Consideration
  • 65Not Selected
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Job Details

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Job Description

- Providing technical support and assistance for users queries and issues related to computer systems, software, and hardware.

- Installing and configuring computer hardware and software.

- Perform troubleshooting using different diagnostic techniques to resolve technical issues.

- Replacing or repairing the necessary hardware parts for Pcs, Laptops and peripherals.

- Resolving LAN and WAN network issues.

- Monitoring and maintaining internet lines, antivirus software and firewall incidents.

- Supporting the roll-out of new applications

Job Requirements

- 2 to 4 years of experience in the field of IT Help Desk.

- University degree in IT-related field or any IT relevant education.

- Good knowledge of computer software systems including Windows operating systems and office applications.

- General knowledge of IT infrastructure: Active Directory, DNS, DHCP, Switches, Routers, Firewalls. 

- Microsoft certificate is preferred.

- Good analytical and diagnostic skills.

- Very good communication skills.

- Good command of English language.

- Candidate must be Cairo or Giza residents

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