The Retail trainer is responsible for devising our organizational training strategy, oversee its implementation, and assess its outcomes. The Retail trainer will identify training and developmental needs and drive suitable training initiatives that build loyalty to the firm.

Job Responsibilities

• Design and execute orientation programs for sales teams.
• Conduct onboarding training sessions for new hires.
• Act as a consultant to salespeople for challenges they face on the job.
• Observe how salespeople and cashiers interact with clients to identify areas of improvement.
• Organize role-playing activities to simulate difficult client cases (e.g., how to overcome objections)
• Advise salespeople how to upsell and cross-sell products on different product categories.
• Apply various sales training techniques (e.g., gamification, case studies and group activities).
• Maintain a keen understanding of training trends, developments, and best practices.
• Identify and assess future and current training needs both for individuals and teams.
• Draw an overall or individualized training and development plan.
• Deploy a wide variety of training methods. Training materials should be state of the art and scalable.
• Assign mentors and coaches to new sales team members (e.g., store manager and supervisors).
• Develop and maintain updated progressive training curriculum and materials.
• Identify state of the art training opportunities and work closely with Retail Manager to ensure systems are updated.
• Identify and assess future and current training needs through job analysis, career paths, annual performance appraisals and consultation with line managers.
• Monitor and evaluate training program's effectiveness, success and ROl periodically and report on them.
• Manage training budgets.