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German - English Customer Servic...

Centro Global Solutions - Maadi, Cairo

German - English Customer Service Representative

Centro Global Solutions - Maadi, CairoPosted 30 days ago
19Applicants for2 open positions
  • 11Viewed
  • 5In Consideration
  • 2Not Selected

Job Details

Experience Needed:
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Job Description

  • Answering customer inquires coming from Germany and Austria in the German language through various means of communication to reach customer satisfaction.
  • Receiving inbound calls coming from customers, by using the telephone system to help them with their inquiries, such as not limited to (subscription handling, cancellations and handling complaints).
  • Managing tickets received from customers or internal parties to achieve a high level of inquiries resolution
  • Handling customer’s complaints and sending the escalated cases to the client through the G-mail domain to solve the problem and to ensure customer’s satisfaction.


Job Requirements

  • Graduate and GAP year
  • Advanced level of German & English languages
  • Computer skills
  • Business writing
  • Communication skills
  • Customer service skills

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