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E-Commerce Operation Manager

Cairo, Egypt

E-Commerce Operation Manager

Cairo, Egypt
Posted 1 month ago
146Applicants for1 open position
  • 47Viewed
  • 0In Consideration
  • 0Not Selected

Job Details

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Job Description

Manage Online Orders And Daily Operations

  • Lead the Operations & Logistics team, supporting them in achieving their own objectives and solving day-to-day problems whilst adhering to corporate competencies.
  • Maintain and execute E-commerce activities
  • Manage day to day operations of the online store, including daily order fulfillment arrange with shipping company.
  • Set up initiatives to deliver engaging customer experiences that drive conversions and retention
  • Gather data from various sources (site analytics, customer research, competitor research) and convert these into insights, opportunities, and road map enhancements
  • Collate all information and update monthly Management reports

Customer Orders & Orders Service

  • Ensure that team responds to customer orders queries in line with standards set and agreed response times.
  • Explore local expectations of customer orders service and service provided by competitors and tailor responses accordingly minimizing losses and maximizing revenue.
  • Compile statistics relating to customer orders service performance and produce a variety of reports to analyze data and identify key areas where improvement is required.
  • Collate useful qualitative feedback from customer orders and share with other managers to assist in product development and adoption of improved practices.

Optimize business process execution & grow the business

  • Drive ongoing improvement of operational processes with Top Management to deliver efficiencies, ensuring consistency across the entire operation (e.g. refining Business Bibles & combating Frauds).
  • Resolve business issues and problems with Top Management, seeking best practice to achieve a solution without adding further complexity to processes or systems operation and escalate to Top Management as needed.

Cross Department working to support efficiency and growth

  • Be an Operations and Logistics Mgmt. leader for the Business Team to help lead the strategic development of the Operations and Logistics Mgmt. activities.
  • Contribute insight into the strategic direction of the Business team through understanding of the complexity of all different aspects of the business.

Job Requirements

  • Proven experience in an E-Commerce Operations and Logistics Mgmt. role with exposure to operational elements not less than 2 years in managerial level.
  • Local Experience of last mile logistics.
  • Familiar with Startups environment and have restructuring experience.
  • Ability to effectively coach team members and communicate with senior management.
  • Ability to plan, prioritize and manage multiple tasks and deliver to tight deadlines.
  • High standard of written and spoken English.
  • Great communications skills, written and verbal by using positive language.
  • Excellent Negotiation Skills.
  • Strong organizational, time management and analytical skills.
  • Strong problem-solving skills.
  • A glass-half-full outlook that contributes to our company culture.

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JobsLogistics/Supply ChainE-Commerce Operation Manager