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Contact Center Quality Specialis...

TEMPO - Abbassia, Cairo

Contact Center Quality Specialist

TEMPO - Abbassia, CairoPosted 2 months ago
28Applicants for1 open position
  • 9Viewed
  • 3In Consideration
  • 0Not Selected

Job Details

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Job Description

  • Develop a deep understanding and expertise in Tempo to effectively support the daily activity of the Quality Assurance team.
  • Review 15+ customer support interactions daily (via chat, email, and phone) and help to identify common customer issues, improve the customer experience, and help standardize communication. 
  • Help mentor and coach team members to be successful Tempo representatives. 
  • Work cross-functionally at points to secure knowledge needed for documentation development and synthesize that information into the appropriate resources.
  • Cover flexible hours; this position includes some on-call work, including nights and weekends.

Job Requirements

  • 1 or more years of experience in Quality Assurance role in a CALL CENTER is a must
  • Support/Operations role preferred.
  • Passionate about technology and fitness.
  • Strong written and verbal English communication skills with the ability to comfortably interact with cross functional teams.
  • Experience with content creation, change management, and process documentation.
  • Capable of giving and receiving feedback in an honest and respectful way.
  • Natural problem solver with strong analytical and critical thinking skills.

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