Customer Service

Maamoon Est. For Electrical Engineering -
Cairo, EgyptPosted 3 months ago

54Applicants for1 open position

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Responding to enquiries, and handling customer queries via telephone, email, social media, or face-to-face.
Providing new lead customers via phone calls, emails, and social media using our CRM system for data log.
Handling customer complaints to resolve issues in a way which keeps customers happy, but also keeps the interest of the business in mind.
Building and maintaining sound knowledge of the products and services offered, in order to relay details to customers.
Identifying customer needs through engaging with them, and recommending products and services based on those needs.
Using company processes and systems to log complaints, update product details etc.
Provide a professional service to customers which also protects the business’s interests and brand name.

1+ Years of Experience obtained as a customer service agent in telecom companies.
Good basic standard of education, with a basic of Arabic and English written and spoken skills.
Managing aggrieved customers to de-escalate situations and ensure a positive solution.
Successfully working in customer services is dependent on exceptional listening skills.
Keeping track of customer interactions and being able to provide responses within promised time frames.