CRM Supply Specialist
Umano -
Nasr City, CairoPosted 4 years ago52Applicants for1 open position
- 14Viewed
- 0In Consideration
- 0Not Selected
Job Details
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Job Description
The Job Role:
- Define and improve couriers communication strategies for all our entities.
- Co-elaborate the couriers retention strategy for Delivery Hero entities.
- Monitor and measure relevant couriers retention KPI’s.
- Challenge, guide and support local entities in retaining their delivery fleet.
- Builds campaigns & automated flows in our CRM tool across multiple channels, such as email, push notifications, SMS and in-app.
- Continuously implement and improve automation across the couriers lifecycle stage aiming at engaging and retaining couriers and/or reducing local team manual workload.
Job Requirements
- At least 2-3 years of working experience in the field of CRM or multi-channel marketing.
- Innovative, growth hacking attitude.
- You’re analytical as well as data-driven but also have an eye for great content which enables you to plan, create, introduce and develop successful CRM approach.
- Detail-oriented, motivated, dynamic, proactive and work well in a fast-paced environment.
- An expert collaborator, you can work in international and cross-functional teams and deliver results.
- You are familiar with loyalty, retention programs and the customer life cycle concept.
- Basic HTML (basic).
- Experience in working with CRM and campaign management tools (Braze is a plus).
- SQL is a plus.
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