Call Center Agent
Sheraton, CairoPosted 1 year ago292Applicants for1 open position
- 14Viewed
- 0In Consideration
- 0Not Selected
Job Details
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Job Description
- Answer questions from Clientsand provide guidance and feedback
- Anticipate escalation and take over calls when needed
- aware of the companies procedures to guide over the phone
- Measure performance with key metrics such as call abandonment, calls waiting etc.
- Keep management informed on issues and problems
Job Requirements
- Proven experience as call center in Real Estate or Banking
- Experience in customer service is essential
- Working knowledge of MS Office
- Knowledge of performance evaluation procedures
- Outstanding communication and negotiation abilities
- A results-oriented approach
- Excellent organizational and leadership skills
- Ability to work under pressure
- BA of any discipline
