Medical Case Manager

main objective and responsibilities of the position Medical Case Manager

Facilitate, manage and follow-up patients that need external referral for medical care, with contracted and none-contracted service providers, following MSF guidelines and in close cooperation with the Medical Activity Manager, clinicians, and support departments.

ACCOUNTABILITIES:-

• Responsible for the set-up and mainenance of an adequate referral system, ensuring smooth procedures and interactions in closed cooperation with staff and stakeholders from referral system, while respecting rules of patient data protection, collection and analysis.
• Contact the admission actors of the referral facility according to the priority list and in compliance with MSF protocols.
• Organize, if necessary, the transfer of patients in ambulance, ensuring quality of care on transfer of patients in line with MSF standards & protocols. Accompany patients to facilitate admission and patient follow-up
• Follow up on patients who are admitted to referral facilities, communicate with the attending physician regarding the patients’ case and obtain discharge prescriptions that are under MSF standard list
• Collect and encode all required patient referral information within required timeframe, accuracy and completeness.
• Coordinate with the Finance-Admin-Departments of the referral facility the method of payment, get pro-forma invoice, quotation, invoice or copy of invoice, check the accuracy of the invoices, prepare payment authorization and attach validated invoices and submit documents to Project Finance Dept.
• Support the patients in non-contracted facilities by personally facilitating admission, payment, discharge and follow-up activities.
• Participate in the collection and analysis of epidemiological data, checking its validity and informing the line manager or project coordinator about any problem or complication of the patients illness, medical error .