Job Details
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Job Description
- Software and hardware support
- Investigate user problems, determine possible solutions, test and implement
- Install and configure new computers
- Plans, coordinates, and provides on-site technical support and problem resolution to include but not limited to: Windows, Mac OS, Apple technologies, Office, Outlook, Sharepoint, Microsoft Teams, Zoom , meeting management and event support
- Experience with installing, configuring and troubleshooting Office 365 and printer troubleshooting.
- Multi-tasks and prioritizes in accordance with business priorities
- Records and responds to staff queries
- Ensure all computers are virus protected and up to date
- Ensure server and gateway are virus-free and protected
- Create, change, and delete user accounts as requested
- Follow up the troubleshoot networks and network devices solutions
- Perform regular maintenance to the existing networks
- Installation, maintenance and support of IT equipment including laptops, desktops, printers and scanners
- Serve as the first point of contact for employees seeking technical assistance over the phone or email
- Identify and suggest possible improvements in procedures
- Monitor the email usage and the Data system
- Retrieve historical documents upon request
Job Requirements
- Development Background is a plus
- Excellent customer service and interpersonal skills
- Excellent communication skills and problem solving ability
- Demonstrated ability to work independently and with others
- Proven ability to effectively prioritize and execute tasks in a high-pressure environment
- Excellent in English
