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Offshore Call Center Team Manage...

Partners Outsourcing
Nasr City, Cairo

Offshore Call Center Team Manager (US Market)

Nasr City, CairoPosted 22 days ago
98Applicants for1 open position
  • 43Viewed
  • 0In Consideration
  • 22Not Selected

Job Details

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Job Description

Company Description

Partners Outsourcing is a pioneering call center and business process outsourcing (BPO) company located in Cairo, Egypt. With over 10 years of experience, Partners Outsourcing provides quality services that support the growth and success of organizations globally. The company specializes in Lead Generation, Appointment Setting, and Ping Post, emphasizing both efficiency and quality in its operations.

 

Role Description

This is a full-time on-site role for a Call Center Team Manager for a US company. The Offshore Team Manager will be responsible for overseeing and managing the day-to-day operations of the telemarketing team. This includes supervising the team, setting targets and goals, providing training and guidance, and ensuring the team meets performance standards. The Call Center Team Manager will also be involved in strategic planning, data analysis, and fostering strong customer relationships.

 

 

Job Requirements

Qualifications

  • Analytical Skills, Business Planning, and Communication skills
  • Experience in working with US market. 
  • Solar Experience Preferred
  • Telemarketing experience is a MUST (US MARKET)
  • Experience in sales operations
  • Leadership and team management abilities
  • Excellent English verbal communication skills
  • Ability to work in a fast-paced and target-driven environment
  • Strong problem-solving and decision-making skills
  • MUST have experience working with offshore call centers. (US market)
  • Working hours 4 PM to 12 AM

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