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IT Supervisor

Shabana Group
Nasr City, Cairo
Posted 1 year ago
130Applicants for1 open position
  • 100Viewed
  • 100In Consideration
  • 0Not Selected
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Job Details

Experience Needed:
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Job Description

  • Install, configure, and maintain network services, equipment, and devices.
  • Monitoring and Troubleshooting WAN connectivity to service providers, customers, and NTG cloud.
  • Troubleshooting and solving complex technical issues in hardware, servers, software and network equipment related to network Routing, Switching, Security, VPN tunnels, Wireless, and Voice.
  • Regularly review the health of the network and ensure it is operating optimally.
  • Ensure no single point of failure; all failover plans be fully tested on regular schedule job requirements.
  • Network protocols and network administration knowledge, network security.
  • Administrate all Microsoft servers (AD, DC, ADC, DHCP ..)
  • Mange nas storage (create luns, iscsi and monitor performance and space)
  • Manage and administrate VMware environment  
  • Manage Veeam (create backup jobs, ensure backup, troubleshoot)
  • Administrate Sophos (create rules, troubleshoot, monitor and review)
  • Install and configure software and hardware
  • Establishes, plans and implements the policies and procedures to support the operation of the Service Desk
  • Develop and enhance guidelines to ensure all knowledge base documentation and troubleshooting procedures are current and accurate
  • Ensure timely and appropriate escalation, communication and closure of incidents having business impact
  • Measure and monitor Service Level Agreements
  • Provide daily, weekly and monthly Service Level Reports
  • Quality Call Monitoring of support personnel
  • Monitor for availability, response times and problem trends
  • Initiate the Problem Management process to review root cause analysis and drive continuous improvements by eliminating recurring incidents
  • Drive timely communication and appropriate level of reporting for IT and Business Stakeholders
  • Support and maintain effective relationships with business and 3rd party vendors

Job Requirements

  • Good knowledge in ERP system (Microsoft Dynamics AX)
  • Strong knowledge of systems and networking software, hardware, and networking protocols
  • A proven track record of developing and implementing IT strategy and plans
  • Strong knowledge of implementing and effectively developing helpdesk and IT operations best practices, including expert knowledge of security, storage, data protection, and disaster recovery protocols
  • 3-5 years of database, network administration, or system administration experience
  • Ability to work independently with no supervision and to work under pressure and meet deadlines
  • Can work as a member of a diverse team and learn complex systems quickly and effectively.
  • CCNA , CCNP and MCSE is a must.

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