Customer Service Deputy manager
Dokki, GizaPosted 4 months ago116Applicants for1 open position
- 114Viewed
- 0In Consideration
- 0Not Selected
Job Details
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Job Description
- Leading and managing the customer service team to ensure customer service standards are met, while observing Unicare operational guideline. Cultivating strong client relationships to maintain renewal ratio.
- Take ownership of customers issues and follow problems through to resolution.
- Set a clear mission and deploy strategies focused towards that mission.
- Keep accurate records and document customer service actions and discussions.
- Analyse statistics and compile accurate reports.
- Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment.
- Control resources and utilise assets to achieve qualitative and quantitative targets.
- Maintain an orderly workflow according to priorities.
Job Requirements
- Proven working experience in health management organization and customer service.
- Experience in providing customer service support.
- Proficiency in English.
- Advanced troubleshooting and multi-tasking skills.
- Suitable educational degree.
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