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Quality Assurance Team Leader

Smart Village, Giza

Quality Assurance Team Leader

Smart Village, Giza
Posted 2 months ago
82Applicants for1 open position
  • 41Viewed
  • 18In Consideration
  • 0Not Selected

Job Details

Experience Needed:
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Skills And Tools:

Job Description

  • Provides customer focus services via site visit/phone calls and regular reports. Follows processes and standards to ensure quality service and adherence to state the requirements. Support Management, Project Managers, and share the needed document if needed.
  • Audit the activities of soft service duties maintain company productivity standards.
  • Perform essential soft service functions while meeting time standards.
  • Meet the client to get customer feedback in regular basis.
  • Record inspection results and notifies Soft service team of results and any correction needed.
  • Checks quality of work performed and makes appropriate corrections and changes as necessary.
  • Handles client complaints concerning soft service or refers problem to management for adjustment.
  • Notifies soft service team of any needed corrective/preventive changes.
  • Personally inspects all location daily to ensure the operation team are provided the standards.
  • Maintaining accurate records in compliance with QA requirements.
  • Resolve client complaints, ensuring client satisfaction.

Job Requirements

  • B.Sc. or equivalent
  • Has experience from 5 to 8 years
  • Proficient in the use of Microsoft Office.
  • Excellent level “speak and write” of English

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