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Application Support Engineer

Full TimeRemotely during COVID-19
BI-Technologies
New Cairo, Cairo
Posted 2 months ago
55Applicants for2 open positions
  • 51Viewed
  • 13In Consideration
  • 15Not Selected
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Job Details

Experience Needed:
Career Level:
Education Level:
Salary:
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Skills And Tools:

Job Description

  • Logging all relevant incident/service request details, allocating categorization and prioritization codes
  • Providing first-line investigation and diagnosis
  • Resolving those incidents/service requests they are able
  • Escalating incidents/service requests that they cannot resolve within agreed timescales
  • Following up till the closure of the incident with second and third line support
  • Keeping users informed of progress
  • Closing all resolved incidents, requests and other calls
  • Conducting customer/user satisfaction call-backs/surveys as agreed
  • Communication with users – keeping them informed of incident progress, notifying them of impending changes or agreed outages, etc

Job Requirements

  • BS: Computer Science or Computer Engineering
  • 1-5 Year(s) of experience in the Application support position
  • Very Good knowledge of SQL Commends on SQL 2005 and SQL 2008
  • Good Knowledge of case Logging Software like CRM

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