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IT Technical Support

Construction & Design Co. SAE
Downtown, Cairo
Posted 2 months ago
146Applicants for2 open positions
  • 0Viewed
  • 0In Consideration
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Job Details

Experience Needed:
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Skills And Tools:

Job Description

  • Identifying hardware and software solutions.
  • Troubleshooting technical issues.
  • Diagnosing and repairing faults.
  • Resolving network issues.
  • Installing and configuring hardware and software.
  • Speaking to customers to quickly get to the root of their problem.
  • Providing timely and accurate customer feedback.
  • Talking customers through a series of actions to resolve a problem.
  • Following up with clients to ensure the problem is resolved.
  • Replacing or repairing the necessary parts.
  • Supporting the roll-out of new applications.
  • Providing support in the form of procedural documentation.
  • Managing multiple cases at one time.
  • Testing and evaluating new technologies.
  • Conducting electrical safety checks on equipment.

Job Requirements

  • Good Communication Skills
  • Ability to work under pressure
  • Good understanding of computer systems, mobile devices and other tech products
  • Ability to diagnose and resolve basic technical issues

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