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Job Description
- Answering customers' inquiries via Chat, Email, and Social Media. providing the right information.
- Answering or making outbound transactions to customers to learn about and address their needs, complaints, or other issues with products or services.
- Responding efficiently and accurately to customers, explaining possible solutions, and ensuring that customers feel supported and valued.
- Engaging in active listening with customers, confirming or clarifying information and diffusing angry customers, as needed.
Job Requirements
- Excellent in English.
- Experience as a Customer Support Specialist or similar CS role.
- Excellent communication and problem-solving skills.
- Multi-tasking abilities
