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Workforce Analyst

Majorel Egypt
Cairo, Egypt

Workforce Analyst

Cairo, EgyptPosted 14 days ago
52Applicants for1 open position
  • 44Viewed
  • 0In Consideration
  • 5Not Selected

Job Details

Experience Needed:
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Skills And Tools:

Job Description

  • Serve as the primary point of contact on workforce management policies
  • Serve as subject-matter expert on workforce optimization issues
  • Ensure service level targets are met; maintain the right headcount, and calculate call capacity
  • Responsible for the maintenance and upkeep of scheduling software
  • Responsible for reporting data management activities around employee scheduling and forecasts
  • Improve processes and increase efficiency of operations by recommending necessary changes
  • Undertake majority of forecasting and agent scheduling for the contact center
  • Ensure employees’ time is accurately recorded by reviewing every timecard in Oracle and I3 or other applicable software
  • Undertake the review and record of time worked against the proper job task code when an employee works overtime within a different cost center
  • Adjust total hours worked and any time off (leave) an employee has recorded in Oracle or applicable software

Job Requirements

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