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Job Description
PROVIDE THE HIGHEST STANDARD OF SERVICE TO GUESTS
- Is available to register, process, and greet customers promptly
- Checks the daily arrival list
- Welcomes customers to the hotel
- Responds to customer requests for information about the hotel and its surroundings
- Arranges for special services requested by the customer
- Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift
- Arranges fulfilment of customer services by working with Bell staff, Housekeeping, Reservations and Room Service
- Allocates rooms and issues appropriate keys
- Follows-up and verifies arrivals by updatingregistration cards inregards to spellingof guest’s name, address and method of payment
- Changes room rates and guest rooms if approved by Duty Manager
- Handles incoming guest room reservations
- Handles reservations for guests with rental cars, restaurants, etc.
- Is aware, at all times, of current room status and room availability
- Is fully aware of Radisson Blu service concepts
- Is fully aware of, and knows how to handle, all current and future hotel promotions
- Utilizes yield management to maximize room revenue
- Increases hotel revenue by promoting food and beverage alternatives within the hotel
- Knows the names of key people within RadissonBlu
- Minimizes loss of revenue by adhering to all established credit procedures
Job Requirements
- Fluency in English is a MUST
- Excellent communication skills
- Egyptians ONLY
- Graduates only
- Maximum Age 30
- Presentable.
