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Guest Service Agent

Radisson Blu
Cairo, Egypt
Posted 4 months ago
109Applicants for5 open positions
  • 67Viewed
  • 1In Consideration
  • 59Not Selected
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Job Details

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Job Description

PROVIDE THE HIGHEST STANDARD OF SERVICE TO GUESTS

  • Is available to register, process, and greet customers promptly
  • Checks the daily arrival list
  • Welcomes customers to the hotel
  • Responds to customer requests for information about the hotel and its surroundings
  • Arranges for special services requested by the customer
  • Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift
  • Arranges fulfilment of customer services by working with Bell staff, Housekeeping, Reservations and Room Service
  • Allocates rooms and issues appropriate keys
  • Follows-up and verifies arrivals by updatingregistration cards inregards to spellingof guest’s name, address and method of payment
  • Changes room rates and guest rooms if approved by Duty Manager
  • Handles incoming guest room reservations
  • Handles reservations for guests with rental cars, restaurants, etc.
  • Is aware, at all times, of current room status and room availability
  • Is fully aware of Radisson Blu service concepts
  • Is fully aware of, and knows how to handle, all current and future hotel promotions
  • Utilizes yield management to maximize room revenue
  • Increases hotel revenue by promoting food and beverage alternatives within the hotel
  • Knows the names of key people within RadissonBlu
  • Minimizes loss of revenue by adhering to all established credit procedures


 

Job Requirements

  • Fluency in English is a MUST
  • Excellent communication skills
  • Egyptians ONLY
  • Graduates only
  • Maximum Age 30
  • Presentable.

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