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Job Description
- Interact with customers over the phone to understand their needs.
- Provide excellent customer service to achieve customer loyalty.
- Resolve problems over the telephone on the spot.
- Convert sales opportunities in order to meet financial targets.
- Clarify and explain procedures and products over the telephone.
- Capture and report customer feedback towards continual product development.
- Performs the necessary & right action on systems and tools in order to fulfill the customer request properly and maintain the company's financial position.
- Recommends process improvements to facilitate the Customer care work and delight the customers.
Job Requirements
- Fluent English language is a must.
- University Graduate is a must.
- Fresh Grads are welcome to apply.
- Call Center experience is preferred.
- Customer focused.
- Computer literate.
- Excellent communication skills.
- Strong listening skills
