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Customer Service Representative

Aramex International - Dokki, Giza

Customer Service Representative

Aramex International - Dokki, GizaPosted 1 month ago
497Applicants for5 open positions
  • 40Viewed
  • 13In Consideration
  • 10Not Selected

Job Details

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Job Description

  • Handle all GCS cases, follow up and close all requests.
  • Attending customer’s inquiries by fulfilling their requirements, solve their problems, follow up their cases, and update them.
  • Respond to all requests that are under IRT "Immediate Respond Team" as per the standard (respond within 24/7 and by 10 seconds to 10 minutes".
  • Manage and meet customer expectations
  • Respond to all customer's inquiries to improve their customer service experience.
  • Provide excellent customer service for customers as per Aramex CS standards
  • Facilitate the flow of information horizontally and vertically
  • Collaborate with the team to achieve the team objectives
  • Serve all customer's inquiries and provide full information and advice.
  • Close pending cases in a timely manner.
  • Achieve Aramex customer service KPIs Pass the customer service audits.
  • Support to solve the bad address shipments if needed
  • Implement Customer Service KPIs
  • Sustain high customer satisfactory service level
  • Follow up on domestic and express outstanding shipments for cash if needed
  • Ensure customer satisfaction to retain customer

Job Requirements

  • Customer Service Experience (0-2) years
  • Bachelor degree Holder (Logistics/ Supply chain Major Preferably)
  • Customer-oriented
  • Excellent Communication Skills
  • Problem Solver
  • English Language Fluency
  • Available Vacancy in two Locations (Cairo & Giza)

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