Job Details
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Job Description
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
Job Requirements
- Strong phone and verbal communication skills along with active listening
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- Graduates Only
- Bilingual Speakers: HebrewB2/C1 + English B1 + Technical Support Tire 1
- Bilingual Speakers: HebrewB2/C1 + English B1
- Bilingual Speakers: Hebrew B2/C1
- Foreigners must have valid work Visa for minimum 3 Months.