Customer Care Agent

GlobeMed Egypt Maadi, Cairo

Applicants for
20 open positions
In Consideration
Not Selected
Experience Needed:
1 to 3 years
Career Level:
Entry Level
Job Type:
Full Time Shift Based
Confidential, Overtime, Social , Life & Medical Insurance (Spouse & Kids)
Education Level:
Bachelor's Degree
20 open positions
About the Job
  • Receiving inbound calls for customer's inquiries
  • Understand and respond to customer needs and issues over the phone.
  • Assist, advise and provide solutions to customers
  • Maintaining a professional attitude
  • Comply with the work standards and processes
  • Meeting set monthly KPIs.
  • Work individually and as a part of a team.
  • Accountability for pending cases until resolved.
  • Creating CRM complaints and report any problematic issue.
  • Share knowledge with colleagues and follow up with the concerned departments to close pending issues.
  • Ensure a high level of customer's satisfaction
Job Requirements
  • Excellent command of the English language.
  • Experience in the #call_center/customer service is preferred.
  • Previous experience in Medical insurance industry is a big asset
  • Punctual, people-oriented and problem-solving skills
  • Discipline & strict compliance with policies & procedures.
  • Ability to learn, seek knowledge, and self-development.
  • Strong verbal communication skills.
  • Demonstrates a positive, enthusiastic, friendly attitude.
  • Ability to work on a 24 hours shift basis (flexibility for #overnight shifts for #males is required)
  • Proficiency in using MS Office application.
About this Company

GlobeMed is the largest healthcare benefits management company in the Middle East; Being one of the first organizations to introduce the Third Party Administrator, GlobeMed Group has been established in 1991.
Over the last 26 years; GlobeMed has redefined the standards... (More)

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