Skills And Tools:
- Provides Customer support for all online sales channels including website, social media, and different online platforms.
- Provide exceptional Customer service including interacting with customers, answering customer enquiries , troubleshoot website problems and effectively handle customer complaints and escalations.
- Record new leads on CRM system and set appointments for the sales team.
- Coordinate and assign new requests to responsible departments.
- Outgoing calls to clients and suppliers to manage the accounts receivable and payable.
- Contact different suppliers (Hotels, sightseeing, airlines, local tour operator…etc) to confirm and follow up on outgoing travel services.
- Design travel packages and itineraries.
- Design and sells honeymoon packages .
- Handles FIT requests and create bookings through different reservation systems along with direct contracting
- Sells readymade group packages for outbound Travel.
- Sells optional sightseeing tours and transfer for outbound travel .
- Collect visa requirements and necessary travel documents from the clients.
- Follow up with clients through e-mails and calls to provide the updates of their existing bookings for all the booked travel services.
- Prepare travel proposals and contracts for the client.
- Handle holidays packages operation for groups
- Minimum of 3 years work experience in customer service.
- Preferred with an experience in tourism in the outbound department.
- Preferred with at least 1 year experience in Expedia customer service.
- Maximum Age is 35 years old
- Fluent English Language Level (writing & Speaking).
- Very Good expertise in Microsoft Outlook and Office programs.
- Excellent Communication skills.
- Excellent time management skills.
- Presentable appearance
- Ability to work under pressure.
- Excellent time management skills and excellent customer focus attitude.
- Preferred to be living in New Cairo.
- Working Hours: 09:00 am to 06:00 pm
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