Skills And Tools:
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Respond to queries either in person or over the phone or via remote access.
- Diagnose issues with computer software, peripherals, and hardware.
- Run software diagnostic tools and physically inspecting hardware systems.
- Installing or changing software and operating system to fix issues.
- Remotely accessing hardware or software for users to make changes and fix problems.
- Bachelor's degree in Information Technology, Computer Science or equivalent.
- From 1 - 3 years of experience in providing help desk support.
- Good Command of English.
- Familiar with Windows OS, mobile devices and other tech products.
- IT Help Desk SpecialistConfidential Company - Zamalek, Cairo3 days ago