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Products Sr. Specialist

Masary
Mokattam, Cairo

Products Sr. Specialist

Masary
Mokattam, Cairo
Posted 2 months ago
13Applicants for1 open position
  • 13Viewed
  • 2In Consideration
  • 11Not Selected

Job Details

Experience Needed:
Career Level:
Education Level:
Salary:
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Skills And Tools:

Job Description

  • Following up on all assigned products on daily basis
  • Following up on the services’ enhancements on daily basis
  • Handling service testing 
  • Understanding the requirements of other teams/departments to enhance the service/system requirements.
  •   Working on Analysis for the products performance (gap analysis)
  •   Communicating with all departments to check the readiness for any new service to be added
  • Communicating with the external teach team to follow up on the system
  • Reviewing new contracts for issuing TR
  • Working on UI/UX designs for the application
  • Creating new processes for the Merchants
  • Working on facilitating the CX for Merchants & ordinary customers
  • Working on training materials for sales team
  • Working on System Migration when needed

Job Requirements

  • Experience 2-4 yrs. in the same position & preferable background from telecommunication or banking
  • Bachelor’s degree from a reputable university, preferably Business Administration or Computer Science
  • Awareness of Product Journey
  • Good experience with CX (Preferable)
  • Proven experience with UI/UX & web design (preferable)
  • Very good knowledge about Marketing principles
  • Proven Experience in MS office ( Word, Excel, PowerPoint,…ETC) is a must
  • Awareness of contract contributions
  • Very good Communication skills
  • CST oriented
  • Stress Handling
  • Negotiation skills
  • Problem solving skills
  • Time Management
  • Team Player

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