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Junior Desktop Admin

Sykes Enterprises - Maadi, Cairo

Junior Desktop Admin

Sykes Enterprises - Maadi, CairoPosted 1 month ago
44Applicants for2 open positions
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Job Details

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Job Description

  • Provides desktop and End User Support to ensure accessibility of client tools and applications
  • Responsible for incident identification and resolution for level I issues. The SDA will escalate to the TL relating to desktops (PCs, Laptops) or the SDC and SSA for Level II support. The SDA will work closely with the SDC and SSA throughout all incidents
  • Responsible for supporting all facets of desktop administration (logins, passwords, etc.) patching (anti-virus and OS patches) at the local site.
  • Complete Daily, Weekly, and Monthly checklists accurately and in a timely manner
  • Responsible for adds, moves, and changes of all users of the local center
  • Key participant in Change Implementation Management (CIM) and submits change control documentation in accordance with Sykes standards
  • Responsible for IT asset inventory and disposal in accordance with Sykes standards
  • Assist and act as remote hands and eyes while troubleshooting issues with remote engineers
  • Act as the facilities back-up for Power Infrastructure (Generator, UPS, HVAC)
  • 24x7x365 availability to support end-users on an as-needed basis
  • Serve as the primary IT point of contact for the Site needs relative to site IT needs, issues, etc

Job Requirements

  • Bachelor’s degree; strictly in Information Technology, Computer Science or Computer Engineering
  • 2 to 4 years relevant experience
  • Excellent understanding of Windows client operating systems
  • Very good knowledge of Microsoft Office 2013/2016/O365
  • Good understanding of Windows server and patching requirements
  • Knowledge of Windows servers; DHCP, DNS, Active Directory Users and Computers, OUs, Groups …etc
  • Good background about networks (LAN and WAN networks fundamentals, and Switching, routing, wireless … etc.). with basic knowledge of TCP/IP
  • Good knowledge of proxy servers
  • Basic understanding of virtualization (VMWare)


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JobsInstallation/Maintenance/RepairJunior Desktop Admin