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Customer Service Representative ...

Rose Kids
Sheikh Zayed, Giza

Customer Service Representative - Moderator

Sheikh Zayed, GizaPosted 1 month ago
93Applicants for1 open position
  • 45Viewed
  • 9In Consideration
  • 0Not Selected

Job Details

Experience Needed:
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Job Description

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists 

  • Respond to customer queries in a timely and accurate way, via phone, email or chat
  • Identify customer needs and help customers use specific features
  • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
  • Update our internal databases with information about technical issues and useful discussions with customers
  • Monitor customer complaints on social media and reach out to provide assistance
  • Share feature requests and effective workarounds with team members
  • Inform customers about new features and functionalities
  • Follow up with customers to ensure their technical issues are resolved
  • Gather customer feedback and share with our Product, Sales and Marketing teams

Job Requirements

Qualifications

Responsibilities
· Communicate with customers via phone, email and chat
· Provide knowledgeable answers to questions about product, pricing and availability
· Work with internal departments to meet customer's needs
· Data entry in various platforms
Qualifications
· At least 1 - 3 years of relevant work experience
· Excellent phone etiquette and excellent verbal, written, and interpersonal skills
· Ability to multi-task, organize, and prioritize work
· Can use Microsoft Office
· Housing near EL Sheikh Zayed Prefer

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