Job Description for Customer Service Agent:

Handling Incoming Calls: Receive and respond to customer calls professionally, addressing their inquiries and providing necessary support to ensure customer satisfaction.

Making Outbound Calls: Conduct outbound calls to customers for follow-ups, providing information related to services, or resolving inquiries, while maintaining service quality and professionalism.

Engagement on Social Media Channels: Respond to customer queries and offer support through various social media platforms (e.g., WhatsApp, Facebook, Instagram) to deliver an exceptional customer experience with quick and accurate resolutions.