Call Center Agent
Giza, EgyptPosted 9 months ago107Applicants for1 open position
- 85Viewed
- 16In Consideration
- 63Not Selected
Job Details
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Job Description
- Will be the relationship between our company and it’s current potential customers.
- Manage large amounts of inbound and outbound calls in a timely manner.
- Follow communication “scripts” when handling different topics.
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
- Seize opportunities to upsell products when they arise.
- Build sustainable relationships and engage customers by taking the extra mile.
- Keep records of all conversations in our call center database in a comprehensible way.
- Frequently attend educational seminars to improve knowledge and performance level.
- Meet personal/team qualitative and quantitative targets.
Job Requirements
- High Graduate with (1-3) years of experience.
- On Project.
- Females Only can apply.
- Excellent communication skills.
- Good handling and problem-solving skills.
- Preferable previous experience in call Center.
- Good command of English language.
- Good computer skills.
- Customer focus and adaptability to different personality types.
- Ability to multi-task, set priorities and manage time effectively.
- Good time management and planning skills.
