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Call Center Agent

El Nahar for Medical Sol...
Giza, Egypt

Call Center Agent

Giza, EgyptPosted 1 month ago
104Applicants for1 open position
  • 78Viewed
  • 15In Consideration
  • 63Not Selected

Job Details

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Job Description

  • Will be the relationship between our company and it’s current potential customers.
  •  Manage large amounts of inbound and outbound calls in a timely manner.
  • Follow communication “scripts” when handling different topics.  
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
  • Seize opportunities to upsell products when they arise.  
  • Build sustainable relationships and engage customers by taking the extra mile.
  • Keep records of all conversations in our call center database in a comprehensible way.
  • Frequently attend educational seminars to improve knowledge and performance level.
  • Meet personal/team qualitative and quantitative targets.

Job Requirements

  • High Graduate with (1-3) years of experience.
  • On Project.
  • Females Only can apply.
  • Excellent communication skills.
  • Good handling and problem-solving skills.
  • Preferable previous experience in call Center.
  • Good command of English language.
  • Good computer skills.
  • Customer focus and adaptability to different personality types.
  • Ability to multi-task, set priorities and manage time effectively.
  • Good time management and planning skills.
     

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