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Customer Service Team Leader | E...

Intouch CX
Maadi, Cairo

Customer Service Team Leader | English Speaker

Maadi, CairoPosted 23 days ago
62Applicants for2 open positions
  • 18Viewed
  • 0In Consideration
  • 0Not Selected

Job Details

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Job Description

  • Create an inspiring team environment with an open communication culture
  • Set clear team goals
  • Delegate tasks and set deadlines
  • Oversee day-to-day operation
  • Monitor team performance and report on metrics
  • Motivate team members
  • Discover training needs and provide coaching
  • Listen to team members’ feedback and resolve any issues or conflicts
  • Recognize high performance and reward accomplishments
  • Encourage creativity and risk-taking
  • Suggest and organize team building activities

Job Requirements

  • Proven work experience as a team leader or supervisor for 1~2 years
  • In-depth knowledge of performance metrics, KPI, Coaching, Attrition
  • Good PC skills, especially MS Excel
  • Excellent communication and leadership skills
  • Organizational and time-management skills
  • Decision-making skills
  • Degree in Management or training in team leading is a plus

    Fluent in English is a MUST
    Able to adapt to 24/7 shifts and 100% work from Site.

 

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