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Job Description
- Assisting and advising customers who may be choosing from a variety of hotels options.
- Making reservations for customers based on their various requirements and budgetary allowances.
- Checking the availability of accommodation on the customers’ desired travel dates
- Processing payments and sending confirmation details to customers
- Sorting out any issues that may arise with bookings or reservations.
- Selling and promoting reservation services.
- Answering any questions customers might have about the reservation process.
- Providing support to customers who may need to amend or cancel a reservation.
Job Requirements
- Proven experience as a purchasing agent or relevant role
- Demonstrable experience in negotiating prices and terms and conditions
- Knowledge of market research, data analysis and purchasing best practices
- Working knowledge of MS Office and purchasing software (e.g. SpendMap)
- Excellent communication and interpersonal skills
- A strong analytical mindset
- Outstanding organizational skills
- BSc/BA in business administration or relevant field; MSc/MA will be considered a plus
