About the role

We are seeking a Reservation and Ticketing Executive Agent to join our offline sales team. As a Reservation and Ticketing Executive Agent, you will be responsible for assisting customers in person or over the phone with booking reservations and purchasing tickets. You will play a vital role in ensuring our customers have a positive experience with our company.

What you will be doing:

• Dealing directly with customers either through phone, live chat or email.
• Perform outbound calls.
• Educating clients, explaining procedures, answering questions and providing knowledgeable answers.
• Determining availability and comparing prices.
• Maintains and improves quality results by adhering to standards and guidelines.
• Establishing policies by accessing and verifying client information.
• Follow up on clients when necessary.
• Following communication “scripts” when handling different topics.
• Identifying clients’ needs, clarify information, research every issue and provide solutions and/or alternatives.
• Obtain and evaluate all relevant information to handle travel requests efficiently.
• Increase the customer satisfaction and enhance the customer experience.
• Handle and resolve customer complaints.
• Meeting required targets.
• Any other duties related to the job.