Telesales Representative

Al Deyaa Group -
Maadi, CairoPosted 3 months ago

17Applicants for1 open position

Job Details

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Achieving assigned sales targets and maintaining good customer relationships.
Achieving a targeted number of calls.
Identify and assess customers’ needs to achieve satisfaction.
Build sustainable relationships of trust through open and interactive communication.
Provide accurate, valid, and complete information by using the right methods/tools.
Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution...
Keep records of customer interactions, process customer accounts, and file documents
Follow communication procedures, guidelines, and policies
Stay informed of recent updates and changes related to the products and/or operation policy.

Proven experience as a telesales representative or other sales/customer service role
Proven track record of successfully meeting sales quota preferably over the phone
Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
Ability to learn about products and services and describe/explain them to prospects
Excellent knowledge of English
Excellent communication and interpersonal skills
Cool-tempered and able to handle rejection
Outstanding negotiation skills with the ability to resolve issues and address complaints
High school diploma; BSc/BA will be a plus