Job Details
Experience Needed:
Career Level:
Education Level:
Gender:
Salary:
Job Categories:
Skills And Tools:
Job Description
As a Deputy Customer Service Manager (Order Management - Export) will be responsible for:
- Monitoring sales orders and confirming accurate delivery details to customers.
- Verifying the availability of placed orders.
- Updating and tracking customer's payments and orders in the database.
- Handling customers' product inquiries and resolving any delivery issues.
- Monitoring the export documentation process to avoid any errors in preparation and processing of documents.
- Providing timely order acceptance in accordance with company’s guidelines while maintaining an accurate backlog.
- Coordinating directly with Sales teams, reviewing, and validating customer documentation, order entry, order acceptance, …. etc.
- Managing customer accounts and following up all enquiries till resolution.
- Following up with supply team to secure timely order fulfilment.
- Supervising invoicing transactions.
- Directing electronic submittal and collection of certificates from chamber of commerce.
- Ensuring the efficiency and effectiveness of exports.
- Ensuring that all export processes are following the laws and regulations
- Managing, mentoring, and coaching the customer service team.
- Additional duties and responsibilities will be assigned
Job Requirements
- Bachelor’s degree in Mechanical Engineering/Industrial Engineering/ Supply Chain Solutions/ business administration.
- 7-9 years of minimum experience in Supply Chain, Logistics, Order management and Customer Service.
- Fluent English language
- Exceptional knowledge of MS Office Programs.
- SAP user is preferred
- Gender: Males ONLY
- Age: 32- 35 years
- Extensive knowledge of the function and department processes.
- Understanding of the shipping demands.
- Excellent skills in dealing with customers.
- Excellent communication skills.
This position is not related in anyways to Call Center Management.
