Senior Account Manager

Flairstech Cairo

45
Applicants for
1 open position
21
Viewed
Experience Needed:
More than 2 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Salary:
Confidential
Vacancies:
1 open position
Job Categories:
About the Job

Primary Responsibilities:

  • Manage a portfolio of large accounts and understand their business goals and challenges to help achieve renewal targets
  • Define and execute your success plan strategy for maturing and expanding customer accounts by establishing and managing relationships and understanding critical success factors
  • Collaborate with customer to build and manage Customer Success Plans to aid the customer in achieving their objectives
  • Become a Trusted Advisor to key Customer stakeholders to enhance overall Customer experience
  • Work with internal cross-functional counterparts in Sales, Product, Engineering and Professional Services to evolve, scale and improve our customer’s experience
  • Maintain customer satisfaction by removing roadblocks, and influencing product roadmaps in support of our existing customers
  • Work with Customer to programmatically measure success & operationalize business cadence through regular communication along with thoughtful Quarterly Business Reviews
  • Develop services plan, and overall services alignment, to drive appropriate levels of enablement and adoption for long term growth and consumption of products
  • Partner with internal Account team on cross-sell, up-sell and renewal opportunities
  • Share best practices on Adoption, Enablement & Change Management
  • Promote upgrades to Customers to utilize new features & realize new benefits
  • Share Customer success stories & related ROI
Job Requirements
  • English Fluency is a must.
  • Bachelor’s Degree in relevant discipline or equivalent experience
  • 2 or more years relevant experience in a Software Company
  • Deep understanding of a SaaS Customer engagement
  • Strong relational skills to establish Trusted Advisor relationships with large complex Enterprise Customers
  • Strong organizational/time management skills and the ability to manage multiple Customers simultaneously
  • Self-starter who thrives in a fast-paced environment
  • Can work independently and as part of a distributed team
  • Excellent verbal and written communication skills
  • Demonstrated Customer service, leadership and team interaction
  • Ability to bridge technology and business goals to provide productive solutions
About this Company

FlairsTech is an international software services organization, providing professional software services to clients globally. We serve 2500+ customers worldwide offering different services and solutions with experience in the international market.
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