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Webhelp - New Cairo, Cairo

Customer Service Representative - Fluent English Speakers

Webhelp - New Cairo, CairoPosted 2 months ago
146Applicants for1 open position
  • 38Viewed
  • 18In Consideration
  • 9Not Selected

Job Details

Experience Needed:
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Job Description

Duties and Responsibilities:

  • Handle large amounts of inbound and outbound calls in a timely manner
  • Follow communication “scripts” when handling different topics
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  • Seize opportunities to upsell products when they arise
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call center database in a comprehensible way
  • Frequently attend educational seminars to improve knowledge and performance level
  • Meet personal/team qualitative and quantitative targets

Working Conditions:

  • 9 hours rotational within 8 AM and 9 PM
  • Benefits: 7,150 EGP as a gross salary + social and medical insurance
  • Transportation is not provided

Job Requirements

  • Fluency in English is a must
  • Graduates only 
  • Nasr City, Maadi, New Cairo, Heliopolis residents are preferred
  • Flexibility with rotational shifts
  • Military Service (Completed or Exempted)
  • Strong phone and verbal communication skills along with active listening
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively

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