Technical Support Engineer
Alexandria, EgyptPosted 3 years ago61Applicants for3 open positions
- 2Viewed
- 0In Consideration
- 0Not Selected
Job Details
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Job Description
- Diagnose and troubleshoot technical issues (ENV. & RAD."NEC/NOKIA"), and support FM to solving alarms and performed work orders on time.
- Following up office teams and distribution works within agreed time limits.
- Tracking received Alarms and Work Orders issues through to resolution, within agreed time limits.
- Provide prompt and accurate feedback to customers via phone, whatsap and Mails.
- Prioritize and manage several open issues at one time.
- Following up with third party (vendors, negotiators, owners, …) and updates.
- Properly escalate unresolved issues to appropriate internal teams.
- Ensure all issues are properly logged for All received Alarms and Work Orders with timing and taken actions.
Job Requirements
- BSC in Communication & Electronic Engineering.
- Well knowledge in implementation for New sites.
- Well knowledge in Site Survey.
- Well Knowledge in Commissioning Sites 2G-3G-U900-LTE Equipment .
- Well Knowledge in making Process Problem or reserves before action.
- Well knowledge to accomplished all Task needed before & After any Actions.
- Hard worker performance needed & self confidence.
- Computer package needed such windows 7 , XLS, Outlook.
- Passing courses for GSM,DCS,3G , LTE .
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