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Customer Service - Call Center A...

Seha Healthcare - Faisal, Giza

Customer Service - Call Center Agent

Seha Healthcare - Faisal, GizaPosted 2 months ago
122Applicants for3 open positions
  • 46Viewed
  • 17In Consideration
  • 0Not Selected

Job Details

Experience Needed:
Career Level:
Education Level:
Job Categories:

Skills And Tools:

Job Description

  • Manage large amounts of outbound calls in a timely manner
  • Follow communication “scripts” when handling different topics
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  • Seize opportunities to upsell services when they arise
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call center database in a comprehensible way
  • Meet personal/team qualitative and quantitative targets

Job Requirements

  • Bachelor degree in any field
  • Fresh graduate are welcomed
  • Interpersonal skills

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