Medical Insurance Handling Supervisor
Heliopolis, CairoPosted 1 year ago163Applicants for1 open position
- 163Viewed
- 27In Consideration
- 136Not Selected
Job Details
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Job Description
- Processing, reviewing, and monitoring requests for international medical insurance offers.
- Processing, reviewing, and handling international medical insurance claims.
- Reviewing and approving data entry in the company's IT system to maintain up-to-date active Health insurance policies' records.
- Supervising and managing client accounts, including handling offers and responding to account inquiries.
- Providing regular weekly and monthly reports to management.
- Communicating with clients to address their inquiries and problems in a prompt and efficient manner.
- Receiving and managing new business requests from the sales department, as well as handling existing client inquiries related to amendments, pre-authorizations, claims, and renewals.
- Escalating unresolved issues and requests to management.
- Maintaining records of customer inquiries, comments, and complaints.
- Monitoring and ensuring the development of an efficient department filing system, both in hard and soft copy.
- Monitoring and ensuring the establishment of an efficient department workflow, and creating one if necessary
Job Requirements
- Ability to meet tight deadlines.
- Good interpersonal and communication skills.
- Good English language command.
- Strong follow-up & customer-focused approach.
- Willingness to use own initiative.
- Basic computer skills (MS Word, PowerPoint & Excel).
- Management skills.
- Able to work under stress
