Skills And Tools:
- Operates as the lead point of contact for all matters specific to the assigned project.
- Coordinate with the cost control in costing the renewals of current projects.
- Identify opportunities to increase sales of the existing services.
- Do research and highlight the potential services to be provided.
- Identify potential threats for projects.
- Present a monthly communication plan and action plan for each project.
- Arrange meetings with the related people for important announcements, personnel changes or presentations.
- Listen to each client to gain an understanding of their individualized needs, to arrange/develop a specific service that will take care of the need expressed.
- Develop a trusted advisor relationship with key customer stakeholders.
- Manage the clients’ expectations, in coordination with the project leader/ operations manager.
- Use all information received from the client to tailor new services that are within the company’s ability and the clients’ need.
- Develop internal relationships between departments related to the assigned projects.
- Coordinate the work with all departments that deal directly or indirectly with the clients.
- Work to resolve all problems raised during the service delivery process, and assist escalations as needed.
- Provide presentations on expansion of scope of services to the client upon request.
- Receive RFP (request for proposal) from the current client and prepare the needed document.
- Prepare weekly/monthly reports as per the business needs.
- Responsible for team selection, staff performance evaluations, and career development planning.
- Perform other job-related duties as necessary or assigned.
- BSc degree in Marketing, Business Administration or relevant field.
- English language written and spoken very good.
- High level of emotional intelligence
- Problem solving
- Operation monitoring
- Negotiation and presentation skills
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