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Customer Relation Manager

ContrackFM
Cairo, Egypt

Customer Relation Manager

Cairo, EgyptPosted 1 month ago
192Applicants for1 open position
  • 22Viewed
  • 0In Consideration
  • 0Not Selected

Job Details

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Job Description

  • Operates as the lead point of contact for all matters specific to the assigned project. 
  • Coordinate with the cost control in costing the renewals of current projects. 
  • Identify opportunities to increase sales of the existing services. 
  • Do research and highlight the potential services to be provided.  
  • Identify potential threats for projects. 
  • Present a monthly communication plan and action plan for each project. 
  • Arrange meetings with the related people for important announcements, personnel changes or presentations. 
  • Listen to each client to gain an understanding of their individualized needs, to arrange/develop a specific service that will take care of the need expressed. 
  • Develop a trusted advisor relationship with key customer stakeholders. 
  • Manage the clients’ expectations, in coordination with the project leader/ operations manager. 
  • Use all information received from the client to tailor new services that are within the company’s ability and the clients’ need. 
  • Develop internal relationships between departments related to the assigned projects. 
  • Coordinate the work with all departments that deal directly or indirectly with the clients.  
  • Work to resolve all problems raised during the service delivery process, and assist escalations as needed.  
  • Provide presentations on expansion of scope of services to the client upon request. 
  • Receive RFP (request for proposal) from the current client and prepare the needed document. 
  • Prepare weekly/monthly reports as per the business needs. 
  • Responsible for team selection, staff performance evaluations, and career development planning.   
  • Perform other job-related duties as necessary or assigned. 

Job Requirements

  •  BSc degree in Marketing, Business Administration or relevant field. 
  • English language written and spoken very good.
  • High level of emotional intelligence 
  • Problem solving 
  • Operation monitoring 
  • Negotiation and presentation skills  

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