Call Center Team Lead
10th of Ramadan City, CairoPosted 3 months ago67Applicants for1 open position
- 9Viewed
- 5In Consideration
- 0Not Selected
Job Details
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Job Description
- Assist in the formulation of targets for individuals and teams
- Hire and onboard new employees
- Answer questions from staff and provide guidance and feedback
- Anticipate escalation and take over calls when needed
- Devise ways to optimize procedures and keep staff motivated
- Measure performance with key metrics such as call abandonment, calls waiting etc.
- Ensure adherence to policies for attendance, established procedures etc.
- Keep management informed on issues and problems
- Prepare monthly/annual results and performance reports
Job Requirements
- Proven experience as call center supervisor or similar supervisory position
- Experience in home appliances field is preferred.
- Arabic Account.
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