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Call Center Team Lead

Alarabia Group
10th of Ramadan City, Cairo
Posted 3 months ago
67Applicants for1 open position
  • 9Viewed
  • 5In Consideration
  • 0Not Selected
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Job Details

Experience Needed:
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Job Description

  • Assist in the formulation of targets for individuals and teams
  • Hire and onboard new employees
  • Answer questions from staff and provide guidance and feedback
  • Anticipate escalation and take over calls when needed
  • Devise ways to optimize procedures and keep staff motivated
  • Measure performance with key metrics such as call abandonment, calls waiting etc.
  • Ensure adherence to policies for attendance, established procedures etc.
  • Keep management informed on issues and problems
  • Prepare monthly/annual results and performance reports

Job Requirements

  • Proven experience as call center supervisor or similar supervisory position
  • Experience in home appliances field is preferred.
  • Arabic Account.

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