Help Desk engineer
Youxel -
Maadi, CairoPosted 3 months ago122Applicants for10 open positions
- 7Viewed
- 0In Consideration
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Job Details
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Job Description
- Respond to user inquiries and issues via phone, email, or in-person.
- Provide timely and effective technical support to end-users, ensuring customer satisfaction.
- Troubleshoot and resolve hardware, software, and network-related problems.
- Analyze and diagnose technical issues reported by end-users.
- Utilize troubleshooting skills to identify the root cause of problems and implement solutions.
- Escalate complex issues to the appropriate teams or senior technicians when necessary.
- Install, configure, and update software applications and operating systems.
- Perform hardware installations, upgrades, and repairs as needed.
- Maintain an inventory of hardware and software assets.
- Troubleshoot network connectivity issues and ensure the smooth operation of LAN and WAN.
- Collaborate with network administrators to resolve complex network problems.
- Assist in the setup and configuration of routers, switches, and other networking equipment.
- Create and maintain documentation for troubleshooting procedures, FAQs, and knowledge base articles.
- Document resolutions and update the IT knowledge base to facilitate future issue resolution
- Provide training and guidance to end-users on the proper use of hardware and software.
- Conduct workshops or create instructional materials to enhance user knowledge.
- Implement and enforce security measures to protect IT systems and data.
- Educate users on best practices for information security.
Job Requirements
Qualifications:
- Bachelor’s degree in information technology, Computer Science, or related field (or equivalent work experience).
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.
Skills and Competencies:
- Strong technical troubleshooting skills.
- Excellent customer service and communication skills.
- Proficiency in operating systems (Windows, MacOS, Linux) and common software applications.
- Familiarity with networking concepts and protocols.
- Ability to work in a fast-paced and dynamic environment.
Experience:
- Prior experience in a helpdesk or technical support role is preferred.
Working Conditions:
- May require occasional evening or weekend work.
- Ability to provide on-call support if needed.