Business Customer Support
VXI -
Nasr City, CairoPosted 4 months ago7Applicants for1 open position
- 7Viewed
- 0In Consideration
- 7Not Selected
Job Details
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Job Description
Responsibilities:
- Technical Support:
- Provide first-level technical support to customers via phone, email, and chat, troubleshooting issues related to [specific products/services, e.g., software installation, network connectivity, hardware setup].
- Diagnose and resolve technical problems, escalating complex issues to senior technical staff when necessary.
- Document customer interactions and solutions in a clear and concise manner within the ticketing system.
- Proactively identify and address potential technical issues to minimize customer disruptions.
- Stay up to date on product knowledge, technical advancements, and industry best practices.
- Develop and maintain technical documentation, FAQs, and knowledge base articles.
- Billing and Account Management:
- Respond to customer inquiries regarding billing, invoices, and account status.
- Process payments, issue refunds, and manage account adjustments.
- Explain billing policies and procedures to customers, ensuring clarity and understanding.
- Investigate and resolve billing discrepancies, working closely with other departments as needed.
- Generate reports on billing activity, customer usage, and other relevant metrics.
- Maintain accurate customer records and ensure data integrity.
- Proactively identify and address potential billing issues to prevent customer churn.
- Customer Service:
- Provide exceptional customer service, building rapport and fostering positive relationships.
- Listen attentively to customer concerns and address them with empathy and professionalism.
- Proactively anticipate customer needs and offer solutions.
- Maintain a positive and professional demeanor at all times.
Job Requirements
- Technical Skills:
- Strong understanding of [mention specific technologies, e.g., operating systems, networking protocols, software applications].
- Proficiency in troubleshooting technical problems.
- Experience with [mention specific tools, e.g., ticketing systems, CRM software, billing software].
- Ability to learn new technologies quickly.
- Fluency in English is a Must C1 Speakers
- Other Skills:
- Excellent communication skills (written and verbal).
- Strong problem-solving and analytical skills.
- Ability to work independently and as part of a team.
- Detail-oriented and organized.
- Strong customer service orientation.
- Ability to multitask and prioritize effectively.
